Booking conditions
A little preparation helps us give your car the care it needs. Please check these details before choosing your appointment.
Updated 31 October 2026
What every booking needs
- Water and power: access to a working water tap and power point close to the vehicle. Let us know beforehand if either is unavailable.
- A suitable space: safe, reasonably level parking with enough room to open the doors and work around the car. Please have permission to use the location.
- Clear access: have the car and keys available at the agreed time. Keep children and pets clear of the work area.
- Vehicle details: choose the correct size and tell us about its condition, existing damage, delicate surfaces, aftermarket finishes or known issues.
- Personal belongings: remove valuables, loose items and rubbish. Empty the boot if you want that area cleaned. Please remove child seats beforehand if you want access beneath them.
Preparation for your clean
Exterior Refresh and exterior treatments
Leave enough room for us to work around the whole vehicle. Shade or cover is helpful where available. Wax, clay, polishing and other specialist treatments need their scope and suitability confirmed first.
Interior Refresh, Full Clean and Complete Detail
Clear the seats, footwells and accessible storage areas. Let us know about heavy sand, embedded pet hair, stains or odours so we can confirm the right service and time needed.
Signature Detail and shampoo or extraction work
Allow additional drying time after the appointment. Drying depends on the fabric, weather and ventilation; we’ll advise you before handover. Tell us if you need to use the car straight away.
Same-day bookings
A $50 rush fee applies to appointments requested and carried out on the same calendar day. Same-day availability is limited and must be confirmed directly with us. The fee is added once per vehicle booking, on top of the agreed service price and any extras.
Contact us before booking if you need a detail today. We’ll confirm availability and the full total, including the $50 rush fee, before you agree. Requesting a same-day appointment does not reserve a time. Dates and appointment times use NSW local time.
Location, timing and weather
We travel from Lismore to Coolangatta. Provide the correct service address and tell us about restricted parking, gates or building access. Standard online appointments require at least 24 hours’ notice. Available times depend on the package duration and our schedule.
Rain, strong wind, extreme heat, unsafe access or unsuitable water runoff arrangements may require another location or time. We’ll contact you to work out a suitable alternative.
Condition, extras and changes
Heavy soiling or uncertain vehicle condition needs assessment before booking. Please send photos where possible. Mould, bodily fluids or other hazardous contamination need a separate assessment and may be outside the services we can offer.
Your appointment covers the agreed package. Extra treatments need an agreed price and enough time; they may need another appointment. We’ll discuss changes before starting. Stain, odour and blemish removal cannot be guaranteed.
Contact us as soon as possible if your plans change or the location cannot meet these requirements. See our booking terms for the full terms and consumer rights.