Privacy notice
Updated 24 October 2026
What you share with us
When you send a booking enquiry, we receive the details you choose to send, such as your name, contact details, vehicle, suburb or service address, preferred appointment, condition notes and any photos. We use this information to respond, provide quotes, arrange and deliver services, manage payments and resolve service questions.
Online bookings
Our booking links open ServiceM8, which collects your contact details, service address, vehicle details, condition and access information, and appointment choice so we can quote, schedule and deliver your detail. Booking confirmations and related service messages may be sent through ServiceM8. Please review its privacy information on the booking page. You can also contact us directly by call, message or email.
Website services
The public website is hosted on Railway. It loads fonts from Google Fonts. These providers may receive technical information such as your IP address, browser details and page requests when you visit. We use Google Analytics to understand website visits and clicks on booking, call, text and email buttons. Google may receive technical information, including your IP address, browser and device information, and uses analytics cookies to distinguish visits. Our tracking code sends public page paths and action names; it does not send your booking form entries, names, phone numbers, vehicle details, notes or message contents. Advertising personalization, Google Signals and automatic form and link measurement are disabled. A contact-button click records an attempt to contact us and does not prove that a message was sent or a booking confirmed. We set analytics cookies to expire after 90 days. The site respects supported Global Privacy Control and Do Not Track signals. You can also turn off analytics for this browser below. Google may process this information outside Australia. Your browser and third-party services may keep their own records.
Enquiries sent by email are handled through Gmail; text enquiries are handled through messaging and telecommunications services. Providers may process information outside Australia, including in the United States. Their own privacy policies describe their handling of that information.
Analytics preference
Your choice is stored in this browser. You can also manage existing cookies in your browser settings. Learn more in Google’s privacy policy.
Use, sharing and retention
We use enquiry information for the service you request and related administration. We do not sell your personal information. Information may be handled by the hosting, booking, email, messaging and payment services used to provide the service, or disclosed where required by law. We keep business records for as long as needed to manage enquiries and services and meet record-keeping obligations, then delete or de-identify information when no longer required.
Please do not include sensitive personal information or photos of private documents or other people unless needed for your enquiry. Vehicle photos supplied for a quote are not permission to publish them for marketing; separate permission is required.
Access, corrections and concerns
To request access to or correction of your information, ask for deletion where it can lawfully be removed, or raise a privacy concern, email tidelineautodetailing@gmail.com. We may need to verify your identity before releasing information. We will review your request and respond as soon as reasonably practicable. Information about Australian privacy rights is available from the Office of the Australian Information Commissioner.