Booking terms
ABN 52 808 052 171
Updated 24 October 2026
Bookings and prices
Standard appointments can be booked through our ServiceM8 booking page by selecting an available time and completing the booking. Your appointment is confirmed when the booking confirmation is displayed or received. Requests needing extra treatment, uncertain access or a location review are enquiries until we confirm the scope, price and appointment. Book at least 24 hours ahead. Booking times are NSW local time. Payment arrangements are confirmed with your booking.
All prices are in Australian dollars. Tideline Auto Detailing is not currently registered for GST, so GST is not charged. Listed package prices apply to the work described for a vehicle in a typical condition. Heavy pet hair, smoke residue or odours, excessive sand or mud, stubborn stains, spills or heavy grime may need additional work. We explain any proposed changes and obtain your agreement to the additional price before proceeding. If you do not agree, we will discuss the work that can be completed within the agreed scope.
Access and preparation
Please provide access to a water tap, power point and a safe, suitable place to work, with permission to use the location. Remove valuables and personal belongings before your appointment. Tell us about existing damage, delicate surfaces, aftermarket finishes or known vehicle issues. We assess access, weather and suitable water runoff arrangements before starting; if the location or conditions are unsuitable, we will discuss another location or time.
Scope and results
Packages include the services listed on the pricing page. Stain, odour and blemish removal depends on the material and condition; some marks, damage or odours may remain. We will discuss relevant limitations before starting. Specialist treatments are only included when expressly agreed. Estimated durations are a guide and may vary with the vehicle and conditions.
Changes and cancellations
Please contact us as soon as possible if you need to change or cancel your appointment. If weather, access or another issue prevents us from working safely, we will contact you to arrange a suitable alternative. These website terms do not impose a cancellation fee.
Your consumer rights
Our services come with guarantees under the Australian Consumer Law that cannot be excluded. Nothing in these terms limits your rights to a remedy, including a repair, refund, cancellation or compensation where the law provides for it. We remain responsible for providing services with due care and skill. If something is wrong, contact us so we can assess the issue and arrange an appropriate remedy.
Contact
For booking changes, service concerns or questions, email tidelineautodetailing@gmail.com or use the message button on the site. Please include your booking details and a description of the issue.